Premium Hall Administrator, North Avenue Branch

Job description

The Company is looking for a motivated, highly communicative person to coordinate the functions of a premium receptionist, who will be responsible for high-quality customer service, providing advice, and sales promotion.

Job responsibilities

• Greet customers and visitors and refer them to the right person
• Respond to client inquiries and provide general information on the products and services of the bank, their fees and rates
• Answer phone calls
• Forward phone calls to appropriate employees of the Bank
• Provide advice to clients in relation to completion of payment documents
• Prepare and deliver to clients account statements, references and other informational materials
• Deliver payment cards to clients
• Keep contact with clients
• Be actively involved in attraction of new clients
• Collect and present to supervisor client observations, recommendations and complaints with regard to any operation or service of the Bank
• Manage queues

Required qualifications

• University degree
• 1 year of relevant work experience

Good communication skills

• Strong sense of responsibility

Excellent organizational skills

• Flexibility, ability to manage time effectively and multi-task
• Interpersonal and conflict management skills
• Ability to listen attentively, to refer clients to the right place and solve problems on the site
• Client-centric approach
• Team player
• Ability to solve problems and handle difficult situations
• Knowledge of MS Word, Excel, Outlook and AS Bank will be an advantage
• Excellent command of Armenian, Russian and English (knowledge of other languages will be an advantage)