Customer Relationship Development Specialist

EasyPay is looking for a new team member to join us as a Customer Relationship Development Specialist.

We are looking for a customer-oriented candidate with excellent communication and negotiation skills, who is ready to take a proactive approach to building strong customer relationships and bringing the quality of our service to a new level.

EasyPay strives to make our users’ financial lives simpler. In our team, we value integrity, responsibility, continuous learning, and the desire to grow and develop.

Key Responsibilities

• Building and developing long-term and effective relationships with the company’s existing and potential customers.
• Identifying customers’ needs, expectations, and challenges, and providing appropriate solutions.
• Maintaining regular communication with customers, as well as collecting and analyzing feedback.
• Implementing initiatives aimed at improving customer service quality and customer satisfaction.
• Presenting the company’s services and new offers to customers, as well as identifying cross-sell and up-sell opportunities.
• Analyzing customer behavior, preferences, and usage data to identify new opportunities for growth and development.
• Recording and updating customer information and communications in the CRM system.
• Preparing reports and analyses on the customer base, sales, and relationship development.
• Collaborating with internal departments to ensure effective handling of customer needs and timely resolution of issues.

Required Qualifications

• Bachelor’s degree; preferably in Business, Economics, Marketing, Management, or a related field.
• Strong customer communication and relationship-building skills.
• Customer-oriented mindset and a strong commitment to high-quality service.
• Strong negotiation and persuasive communication skills.
• Ability to effectively use sales, cross-sell, and up-sell techniques.
• Ability to identify customer needs and offer appropriate solutions.
• Experience working with CRM systems and good knowledge of Microsoft Excel.
• Strong teamwork skills and the ability to collaborate effectively with different departments.
• Proactivity, responsibility, and a results-oriented mindset.
• Strong conflict management and problem-solving skills.
• Excellent command of Armenian and good knowledge of Russian and English.

To apply, please send your resume to career@easypay.am indicating the job title.