Customer Service Specialist

Description

Freedom Broker Armenia is an investment company that is part of the international financial holding Freedom Holding Corp., licensed by the Central Bank of Armenia in 2021. 100% of the company’s shares are owned by Freedom Holding Corp., a publicly traded company listed on the NASDAQ Stock Market, provides a wide range of financial services, including retail brokerage services, investment advisory, securities trading, investment banking, underwriting, banking, and insurance services. As a member of an international group, Freedom Broker Armenia provides its clients with access to global financial markets and a wide range of investment opportunities, leveraging the holding’s many years of experience, international presence, and high standards of operation.

Responsibilities

• Handling incoming inquiries from potential clients and providing the necessary consultation;
• Working with potential clients who have submitted an application: making outbound calls and supporting them until they become active clients;
• Assisting clients throughout the registration and account-opening process;
• Redirecting calls to specialists in the relevant departments when necessary;
• Ensuring friendly, clear, and professional communication with clients.

What matters to us

• At least 1 year of experience in customer service, a call center, or sales;
• Strong sales and customer service skills;
• Clear and professional verbal communication skills;
• Basic proficiency in MS Office;
• Customer-oriented and friendly approach;
• Responsibility and attention to detail;
• Ability to learn quickly and absorb new information;
• Ability to work effectively under pressure and manage multiple tasks simultaneously;

Strong teamwork skills