Deputy Branch Manager, Yerevan

Converse Bank is looking for a Deputy Branch Manager to support the effective management of the branch, achieve business objectives, and ensure strong performance.

Job Responsibilities

• Ensure the smooth and efficient operation of the branch while maintaining high customer service standards.
• Approve transactions within the scope of authority and approval limits established by the Bank.
• Sign and certify financial and other necessary documents on behalf of the Bank within the scope of the granted power of attorney.
• Organize and supervise the work of branch employees, ensuring efficient workflows and proper performance of duties.
• Actively participate in achieving the branch’s quarterly and annual plans, contributing to portfolio development, sales growth, and profitability.
• Contribute to achieving the branch’s business targets and sales performance indicators, ensuring that established targets and volumes are met.
• Take proactive steps to attract new customers and propose initiatives to expand the customer base.
• Make recommendations to improve customer service quality and operational efficiency.
• Respond promptly and effectively to customer complaints, suggestions, and feedback.
• Organize employees’ work schedules, including breaks, vacations, and shift arrangements for non-working days.
• Assume the responsibilities of the Branch Manager when necessary to ensure business continuity.
• Cooperate effectively with external partners and other Bank departments.
• Prepare and submit required reports.
• Perform other related duties and assignments within the scope of the position.

Required Qualifications and Skills

• Higher professional education.
• At least 4–5 years of relevant professional experience, preferably in the banking or financial sector.
• Knowledge of banking legislation and relevant regulations of the Central Bank of Armenia.
• Excellent command of Armenian and intermediate proficiency in Russian and English.
• Good knowledge of MS Office applications.
• Knowledge of AS-Bank and ACRA systems will be considered an advantage.

We Offer

• Competitive salary.
• A flexible bonus and incentive system.
• Preferential terms for banking services.
• Health insurance.
• Professional development opportunities.

The Bank is committed to investing in the personal and professional development of every employee, helping them maintain a leading position in the market while providing opportunities for career advancement to every member of the team.

Application period

Start date: September 18, 2026

Closing date: October 18, 2026