Individual Manager, Premium Customer Acquisition and Service Department

Job Description

Converse Bank is looking for a specialist who will ensure premium customer service of the highest standard and contribute to increasing banking service sales and acquiring new customers.

Key Responsibilities

Serve premium customers and provide relevant consultations on the services offered by the Bank.

Identify premium customers’ needs and acquire new customers.

Open and maintain accounts for premium customers, including remotely when necessary.

Provide premium customers with cards and credit limits, as well as individual loans when necessary.

Ensure appropriate follow-up and ongoing communication with customers.

Organize relevant activities, including arranging meetings, conducting negotiations, and, when necessary, visiting customers at their places of business.

Prepare cooperation proposals.

Carry out assignments given by the direct manager and/or other operations prescribed by the Bank’s internal regulations.

Perform other tasks assigned by management, when necessary.

Required Education and Skills

Higher education.

At least three years of experience in customer service.

Excellent command of Armenian, Russian, and English.

Excellent knowledge of MS Office; familiarity with other software is an advantage.

Effective communication skills

Time management skills

Teamwork skills

Sales and customer acquisition skills.

Ability to handle confidential information.

What We Offer

Competitive salary.

Flexible bonus and incentive system.

Preferential terms for banking services.

Health insurance.

Professional development opportunities.

The Bank values investment in every employee’s personal and professional development, helping them maintain a leading position in the market while providing career advancement opportunities for every team member.

Application period

Start date: August 20, 2026

Closing date: October 10, 2026