Customer support specialist | Vanadzor

Informational calls support to current and potential Bank customers, correspondence via social media and other online platforms. Conducting outbound phone calls for sales promotion purposes

Working hours: shift schedule

Job responsibilities

• Providing consultation to current and potential customers regarding the services and products offered by the Bank
• Providing technical support regarding systems available to customers
• Conducting cross-selling through inbound calls
• Conducting outbound phone calls for sales promotion purposes to different target groups, as well as based on predefined lists, depending on the company's other needs
• Identifying customer issues, resolving them promptly, as well as transferring information regarding raised and unresolved matters to the relevant departments or direct supervisor
• Accepting customer complaints and suggestions received via phone calls and forwarding them to the employee responsible for handling requests and complaints
• Performing other ongoing tasks at the call center

Necessary requirements

• Higher education
• 1 year of work experience in customer service
• Knowledge of the legislation regulating banking activities
• Computer skills: Microsoft Office, AS Bank System
• Excellent communication and interpersonal skills
• Ability to work in a dynamic, fast-paced environment
• Teamwork ability
• Excellent knowledge of Armenian
• Good knowledge of Russian or English