Personal Manager for Non-Resident Customers

Remote servicing of non-resident customers.

Job Responsibilities

• Provide high-quality service to non-resident VIP customers in accordance with high service standards in Russian and English
• Collect, identify (KYC), verify, and enter the required customer documents into the relevant system
• Open and service customer accounts and cards; perform payment and settlement transactions
• Identify customer needs, attract new customers, and provide high-quality service
• Perform cashless transactions
• Provide remote service to customers already registered through online channels
• Respond to telephone inquiries and electronic correspondence

Required Qualifications

• Higher education
• Knowledge of banking operations, as well as the services and products offered by the Bank
• Knowledge of legislation regulating banking activities
• At least 1 year of banking experience in customer service
• Ability to maintain and manage documentation

Data entry skills

• Numerical/mathematical literacy
• Ability to quickly assess situations and find solutions, and organize work effectively
• Ability to work in a team
• Knowledge of the AS operational day

Computer skills

• Knowledge of Armenian and English
• Excellent command of Russian